We accept payment via Visa,
MasterCard and Paypal. All other credit cards, including American
Express can be used at checkout via Paypal. Please note only one (1) form
of payment method may be used on a single order.
you are attempting to checkout and receive the following error message ‘transaction
cannot be processed’ please contact your bank in order for them to
authorize the transaction.
If the error message states ‘transaction cannot be processed, contact
customer care’ please contact us at email@example.com,
and we will be able to further assist you.
your order has been placed, the necessary funds are held under form of
pre-authorization. This is not an actual charge. The
pre-authorization ensures that sufficient funds will be available to carry out
your order has been shipped, your card is charged according to the amount and
currency of your order.
If your order is unfortunately cancelled, TOKEN will release the
pre-authorization immediately. Please note that it may take your bank
additional time to process the funds back to your account.
All information shared with
TOKEN when placing an order is confidential. We use secure systems in order to
insure that details pertaining to your accounts remain private. For more
information on our secure network please visit our Terms & Conditions section.
your order has been placed an order confirmation will be sent to the email
address provided at checkout. The order confirmation acts as an invoice and
includes your order number and all relevant details.
note that we reserve the right to limit quantities per
you notice any errors on your order confirmation please contact us at firstname.lastname@example.org so
we can modify your order. You can also review your order details by accessing
your Order History via
your TOKEN account.
your order is placed a standard processing time of up to 2 business days is
required before the order is shipped out.
placed after 11:00 AM (Paris Time) may be processed the next business day and orders
placed over the weekend and on holidays will be processed the next business day
starting at 8:00 AM (Paris Time)
Currently TOKEN ships only in France & Europe. To put your mind at ease, we
provide all packages with a tracking number.
Once your order has been shipped, you will receive an email update with
shipping details along with the associated tracking number. You may follow the
link in the email to check the estimated arrival of your order.
Please note that tracking information will only be updated online on the day your order has been shipped.
adopts sustainable and eco-friendly practices, your package will not be shipped
with any paper invoices or return slips. Instead, we ask that you request your
return electronically by accessing contacting us at email@example.com.
will be issued back to your original payment method within 7 business days of
receiving your return. Once your refund has been processed, a refund
confirmation will be sent to the email address provided at checking
out. Your financial institution may require additional time to process the
refund to your account.
note that original shipping fees are not refundable.